Frequently asked questions
Answers on products, installation, shipping and support. Still unsure? Call or email us and we will help you choose.
General & licensing
Yes, we hold an active NSW Master Licence and a NSW Security Licence. Our qualified technicians install security systems across homes and businesses every single day. We understand the local regulations and make sure every job meets strict industry standards.
We are based in Claremont Meadows and service the wider Sydney region. If you need a complete supply and install package, our local technicians will come directly to your site to get everything running perfectly.
Products & warranties
Absolutely. We only supply genuine Australian stock and refuse to deal with grey imports. Every camera, alarm, and intercom purchased from our store includes a full manufacturer warranty along with reliable local support.
We work with the most trusted names in the security space. Our catalog features Hikvision, Dahua, Bosch, HiLook, and TP Link VIGI. Because we are professional installers, we only sell equipment that we trust enough to use on our own job sites.
We sell both. You can purchase ready to go CCTV kits where the cameras, recorder, and hard drive are perfectly matched for you. Alternatively, you can buy individual security cameras, recorders, brackets, and accessories if you just want to upgrade your current setup.
Installation & support
We certainly do. When you book an installation with us, we handle the setup from start to finish. Once the cameras are mounted and cabled, we will configure the app on your smartphone and teach you exactly how to view your live footage
Yes, we are always happy to help you figure out what you actually need. We operate as security experts rather than just a standard online store. Feel free to call us or send an email, and we can recommend the perfect combination of cameras and storage based on your layout, budget, and security goals.
Yes. Our relationship with our customers doesn't end after a purchase or a fresh installation. We provide ongoing repairs, routine maintenance, and expert advice to ensure your system keeps protecting your property without any unexpected issues.
Pricing & quotes
Yes. For complex commercial setups or large properties across the Sydney region, we can arrange an on-site visit to evaluate your layout and provide a tailored, obligation-free quote. For standard residential setups, we can easily guide you over the phone or via email to figure out the best package for your budget.
We accept all major credit cards, direct bank transfers (EFT), and secure online payment options at checkout. For larger commercial and industrial installations, we can also discuss customized payment terms.
Technical & system features
No. The vast majority of the CCTV and alarm systems we supply record locally to a hard drive (NVR/DVR) located securely on your property. This means you own your data outright with zero mandatory monthly cloud subscription fees, unless you specifically opt for a cloud-based backup service.
Absolutely. All the modern cameras we supply (including Hikvision, Dahua, and HiLook) feature advanced infrared (IR) night vision or full-color night technology. This ensures you get crisp, high-definition footage even in pitch-black conditions.
Standard cameras and recorders require mains power to operate continuously. However, we can supply and install Uninterruptible Power Supplies (UPS) or battery backups for your recorder and internet router. This keeps your system running and recording during brief power outages.
Commercial & specialised services
Yes, we service both residential and commercial clients, including retail stores, warehouses, office buildings, and strata complexes. Our team scales solutions to match strict commercial compliance and insurance guidelines.
Yes, we specialize in integrated security solutions. We can connect your CCTV cameras with video intercom systems and electronic door or gate controls, allowing you to monitor and grant access to visitors directly from your smartphone.
Shipping & orders
We dispatch all online orders within one business day. We know you want your security gear quickly, so our warehouse team processes everything as fast as possible.
We offer free shipping anywhere in Australia for all orders over $500. For orders under that amount, shipping is calculated directly at checkout. We also offer express delivery options for customers located across the Sydney area.