Refund policy

Last updated: 13 August 2026

This Refund Policy is issued by Aara Security Solution (ABN 69 654 372 362), an Australian business with its principal place of business at 248 Caddens Rd, Claremont Meadows NSW 2747, Australia. Aara Security Solution holds NSW Master Licence 000106995 and NSW Security Licence 000251795.

1. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to — and are not limited by — anything else in this policy or any manufacturer warranty.

2. Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the issue. We will cover return shipping and provide a repair, replacement or full refund as appropriate under the Australian Consumer Law.

3. Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the item is:

  • unused and in fully resalable condition;
  • in its original, undamaged packaging with all accessories, manuals and cables included; and
  • not a special-order or custom-configured item.

Return shipping for change-of-mind returns is at the customer's cost, and we recommend using a tracked service — items lost on the way back to us cannot be refunded. Once we receive and inspect the item, we refund the purchase price to your original payment method. Original shipping charges are not refunded on change-of-mind returns.

4. Items we cannot accept for change-of-mind return

  • Items that have been installed, mounted, configured, or had firmware or accounts registered to them.
  • Items with broken security or anti-tamper seals.
  • Cut-to-length cable and other made-to-order items.
  • Special-order products brought in specifically for you.

This section does not apply to faulty items, which are always covered by section 1 and 2.

5. Manufacturer warranty

All products we sell are genuine Australian stock covered by the manufacturer's full Australian warranty. Warranty periods vary by brand and model — many CCTV cameras and recorders from major brands carry up to 3 years. The exact period for a specific model is available on request before you buy.

To make a warranty claim, contact us with your order number and a description of the fault. We will confirm the applicable warranty and arrange assessment, repair, replacement or refund as appropriate. Please keep your order confirmation as proof of purchase.

6. How to start a return

  1. Email info@aarasecuritysolution.com.au with your order number, the item, and the reason for the return.
  2. We will reply within one business day with return instructions and a return address. Please do not send items back before receiving these instructions.
  3. Pack the item securely — ideally in its original carton — and include a copy of your order confirmation.

7. Refund processing

Approved refunds are issued to the original payment method within 5 business days of us receiving and inspecting the returned item. Your bank or card issuer may take a further few business days to show the funds.

8. Order cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have not yet been dispatched can be cancelled and refunded in full. Once an order has shipped, our change-of-mind terms apply.

Contact us

Aara Security Solution
ABN 69 654 372 362
Email: info@aarasecuritysolution.com.au
Phone: 0422 824 193
Address: 248 Caddens Rd, Claremont Meadows NSW 2747, Australia