Shipping policy

Last updated: 13 August 2026

This Shipping Policy is issued by Aara Security Solution (ABN 69 654 372 362), an Australian business with its principal place of business at 248 Caddens Rd, Claremont Meadows NSW 2747, Australia. Aara Security Solution holds NSW Master Licence 000106995 and NSW Security Licence 000251795.

1. Shipping areas

We ship within Australia only. We do not currently offer international shipping. We deliver to residential addresses, business addresses and parcel lockers; some bulky items cannot be sent to a parcel locker.

2. Processing time

  • In-stock orders are processed and dispatched within 1 business day of payment confirmation.
  • Orders placed on weekends, public holidays or during high-demand periods may take an extra business day to leave our warehouse.
  • If an item in your order is unexpectedly out of stock, we will contact you with the choice of a partial shipment, a suitable substitute, or a refund for that item.

3. Shipping options and costs

  • Free shipping on orders of $500 AUD or more, Australia-wide.
  • Orders under $500 — $25 AUD to NSW, ACT, VIC, QLD and SA.
  • Orders under $500 — $45 AUD to WA, TAS and NT.

Estimated delivery is 1–4 business days to metro areas and longer to regional and remote areas. Tracking is included on every order.

All shipping charges are in Australian dollars and include GST. The rates available to you are shown at checkout before payment.

4. Delivery information

  • Delivery times are estimates provided by the carrier and are not guaranteed.
  • Regional and remote areas may require additional delivery time.
  • A signature may be required on delivery. If nobody is available, the carrier may leave a collection card or deliver to a nearby collection point.
  • Once an order has been handed to the carrier, delivery timeframes are outside our direct control. We are not responsible for delays caused by carriers, weather, industrial action or other events beyond our control — but we will always help you chase them up.

5. Tracking your order

You will receive a confirmation email with tracking details as soon as your order ships. Tracking information can take up to 24 hours to update after dispatch.

6. Lost or delayed packages

We want your security equipment to reach you safely. If your order is significantly delayed, or tracking suggests it may be lost, contact us at info@aarasecuritysolution.com.au with your order number.

We will investigate directly with the shipping carrier. If the carrier confirms the package has been lost in transit, we will arrange a replacement or a full refund at no additional cost to you.

7. Delivery issues

  • Incorrect address. Please check your delivery address carefully at checkout. We are not responsible for orders sent to an incorrect address supplied by the customer. If a package is returned to us because of an address error, redelivery will incur an additional shipping charge.
  • Damaged in transit. If your package arrives visibly damaged, please photograph it before opening where possible and contact us within 7 days of delivery so we can resolve it under our Refund Policy.
  • Missing or incorrect items. Contact us within 7 days of delivery with your order number and we will make it right.

Nothing in this section limits your rights under the Australian Consumer Law.

8. Installation

Shipping charges cover delivery of goods only. Professional installation across Sydney is a separate service — see our installation services for a free quote.

Contact us

Aara Security Solution
ABN 69 654 372 362
Email: info@aarasecuritysolution.com.au
Phone: 0422 824 193
Address: 248 Caddens Rd, Claremont Meadows NSW 2747, Australia